Refund Policy

You may be eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 7 days of the original purchase date.
• You have used 10% or less of your plan's included credits.
• The software cannot be activated or used due to a verified technical issue caused by Qwint Caption.
• Our support team is unable to resolve the issue after reasonable troubleshooting.
• You accidentally purchased the same license more than once (duplicate purchase).

Refunds are issued to the original payment method after approval.

Refunds will not be approved in the following situations:

• The refund request is submitted more than 7 days after the purchase date.
• More than 10% of the included plan credits have been consumed.
• Credit top-up purchases or additional credit purchases.
• Change of mind after purchase.
• The software is no longer needed.
• Purchasing the wrong plan or package.
• Failure to review the product description, features, or system requirements before purchasing.
• Compatibility issues with unsupported operating systems, software versions, or third-party applications.
• Requests based on features that are clearly not advertised.
• Purchases made through unauthorized or fraudulent payment methods.
• Violation of our Terms of Service.
• Refund requests that we reasonably believe are abusive, fraudulent, or intended to misuse the refund policy.

If you experience a technical issue, please contact our support team before requesting a refund.

Most installation, activation, or compatibility issues can be resolved quickly. If our team determines that the issue is caused by Qwint Caption and cannot be resolved within a reasonable timeframe, your refund request will be reviewed according to this policy.

To request a refund, please email our support team with:

• Your full name.
• The email address used for the purchase.
• Your Razorpay transaction or order ID.
• A brief description of the issue or reason for your request.

Email: refunds@qwintsoft.com

We aim to respond to all refund requests within 2 business days. Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Each refund request is reviewed individually based on this policy.

Submitting a refund request does not guarantee approval. Refund eligibility is determined after reviewing your purchase information, account usage, and any applicable technical findings.

Qwintsoft LLP
RK Iconic, A-603
Sheetal Park, Puneet Nagar
Bajrang Wadi
Rajkot, Gujarat 360006
India

Phone: +91 96646 03228